Contents
NEWS
NCSC claims successes against cyber-attacks but warns of major assault on industry in future 1
Attacks up but cybercrime down … or is it? 3

FEATURES
Designing flexible sandboxing solutions to adapt to new malware trends 5
Resistance, response and recovery 10
The threat on the end of the phone: the danger of contact centre agents 13
The malware arms race 15

REGULARS
Editorial 2
News in brief 4
Calendar 20